LEGAL REFERENCE

Your data stays yours. Here's how we protect it.

At protogel8, your privacy isn't negotiable. We've built our account system, payment flows and lobby access around protecting what you share with us. This policy walks you through...

Data SecurityPayment ProtectionYour ControlTransparencySupport Always
See the Lobby Read FAQ
protogel8 Your data stays yours. Here's how we protect it.

Policy scope and your rights

protogel8 operates for Indonesia across supported regions where local law permits. We collect account details, payment information and gameplay patterns to deliver your lobby, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. We don't sell your data to third parties. Your information stays with us and our trusted payment processors. You can request access to your data,

correct inaccuracies or ask us to delete your account at any time. This policy complies with Indonesian data protection frameworks and evolves as regulations develop.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions about your privacy?

Email Support Write to our privacy team at [email protected] with your data or account concerns. We respond within 48 hours with clear answers.
In-Account Messages Log into your protogel8 account and use the Help section to send us a privacy question. You'll get a tracked response tied to your account record.
Legal Requests For formal data access requests or legal inquiries, contact our compliance team directly. We handle all official requests within regulatory timelines.
EDITORIAL CLARITY

How we earn your trust on privacy

End-to-End Encryption

All your account and payment data travels through encrypted channels. We don't store passwords in plain text. Your session ends automatically when you close the browser.

Payment Processor Vetting

DANA, OVO, GoPay and QRIS integrations are handled by PCI-DSS certified processors. We audit these partnerships quarterly to keep your transactions safe.

No Data Brokers

We never sell, lease or share your profile, gameplay or payment history with advertisers, analytics firms or third-party marketers. Full stop.

Regular Security Audits

Our systems undergo annual penetration testing and compliance reviews by independent security firms. We publish findings to relevant authorities.

Clear Cookie Use

We use cookies only to keep you logged in, remember your lobby preferences and prevent fraud. No cross-site tracking. You can disable non-essential cookies anytime.

Transparent Policy Updates

If we change this policy, we notify you 30 days ahead via email and in-account alert. You review changes before they take effect.

How our privacy stance compares

Account Data
We ask for your name, contact info and ID for verification — only what's needed to open your account and comply with local regulations.
Gameplay Tracking
We log which tables, slots and sportsbook markets you access. This helps us show you relevant lobby suggestions and detect fraud patterns.
Payment Records
Transaction history stays on your account. You can download a full export anytime. We retain this for regulatory compliance only.
Device & IP Logging
We record your login IP and device type to protect your account from unauthorized access and regional compliance requirements.
Communication Consent
Marketing emails and SMS go out only if you opt in. You can unsubscribe from any message type from your account settings.
Third-Party Access
Your data is never shared with game providers, betting exchanges or affiliate networks without your explicit prior consent.
Retention Periods
Active accounts keep full data access. Closed accounts are anonymized after 12 months unless local law requires longer retention.
PLATFORM SNAPSHOT

What defines our privacy approach

01
Account Ownership You own your account. Export your data, close it, or request deletion anytime. We don't retain your profile indefinitely after you leave.
02
Fraud Prevention We monitor for suspicious logins and unusual betting patterns. If we spot something, we lock your account and notify you immediately.
03
Geo-Compliance Your location is verified once at signup. We respect regional play restrictions and update your access if you move to an unsupported area.
04
Session Security Your lobby session expires after 30 minutes of inactivity. Log back in to resume. No one else can access your account from another device.
05
Payment Isolation DANA, OVO, GoPay and QRIS transactions are processed separately from your account login. Payment credentials never touch our servers directly.
06
Privacy by Design We build new features with privacy first. Before any change rolls out, our team reviews how it affects your data and what you control.

Privacy questions answered

Your account data is anonymized within 30 days and deleted within 12 months, unless we're legally required to keep it longer. You can request immediate deletion by emailing [email protected] with your account details.

These payment processors handle your credentials directly. We never store payment card or wallet details on our servers. All transactions are encrypted and verified by PCI-DSS certified processors.

No. We don't sell or share your profile with third parties. Game providers see only anonymized gameplay metrics. Advertisers see no personal data. You have complete control over marketing emails.

No cross-site tracking. Our cookies work only on protogel8.app to keep you logged in and remember your lobby layout. You can disable non-essential cookies in your browser settings anytime.

Login history is retained for 90 days for security purposes. Transaction records stay for 7 years to comply with Indonesian financial regulations. You can download your full history anytime from your account.

Contact [email protected] immediately. We'll lock your account, reset your password and review your recent activity. Enable two-factor authentication after recovery to prevent future unauthorized access.

Yes. Email [email protected] with 'Data Export Request' in the subject line. We'll compile your account info, gameplay history and transaction records within 14 days, sent securely to your verified email.